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Installation, Training and Customer Support

We pride ourselves on our high level of responsive customer service. We are here to help ensure your time and attendance solution is implemented correctly in a timely manner and provide the reassurance of ongoing support.

Software Installation and Training Options

Self Service - FREE

This option gives our customers with in house IT staff the option to install and configure the software set up themselves.

Full Service - $150

This option delivers Remote Installation & Training so one of our Customer Services reps can log into your PC, install your software, configure all your shift rules, add your employees and then train you how to use the whole system. We do all the work for you!

  • Setup and training (up to 2 hours)
  • Pre-configuration of Software Database
  • Remote Installation of Software and Database
  • Remote training on Time Clock and Software

Enterprise - (POA + travel)

For clients implementing our Workforce TNA we offer full database pre-configuration, onsite installation and training. In addition, we provide a dedicated enterprise Account Manager to provide ongoing support.

  • Onsite Installation, Setup and Training
  • Installation of software and database
  • Group Training
  • Dedicated Account Manager

Ongoing Support

We provide a fast response Australian based phone, email, web-chat and remote login support during
Australian Eastern business hours.